Returns and Refunds

Refund & Return Policy and Procedures

Refund & Return Policy

Refund Application Period

Within 30 Days

Calculated from the date of package delivery

General Return Validity Period

Within 365 Days

Applicable to routine returns meeting specific conditions

Handling of Abnormal Package Status

Package Not Received Normally

If you have not received your package after the scheduled delivery date, we promise to provide a full refund or resend the order.

Disclaimer: The following situations are not covered by the warranty:

Providing an incorrect delivery address
Failure to complete customs clearance due to customer reasons
Force majeure factors: extreme weather, post office delays, customs clearance bottlenecks, local protests, etc. (We will do our best to assist, but cannot guarantee timeliness)

Missing or Shortage of Items

Please complete the following verification steps before contacting us:

V Verify the quantity of all boxes associated with the order.

I Thoroughly empty each shipping box and check for small components trapped in crevices or packing materials.

R If shortage is confirmed, please immediately email customer service with a description of the missing quantity and photos of the entire shipment.

Standardized Return & Exchange Procedures

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Authorization Request

Email the support team to request return authorization

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Verification & Review

We will retrieve warehouse surveillance footage and packaging records

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Provide Solution

Provide tailored solutions based on verification results

General Return Rules and Requirements

What are the condition requirements for returned products? Expand Details ▼

Customers must prove that the product was indeed purchased from our store; substituting with similar products from other sources in whole or in part is strictly prohibited. Returned products must retain their original packaging and be in unused condition (except for quality defects). For ESD (electrostatic sensitive) or moisture-sensitive products, they must not be opened unless under controlled conditions.

What is the return process for quality issues? Expand Details ▼

When dealing with "non-original, counterfeit, or quality defects", the customer must provide a valid quality report issued by an authorized third-party institution approved by our company as the basis for return/exchange review.

Cost Allocation and Logistics Instructions Expand Details ▼

Returns for Personal Reasons	In the case of incorrectly purchased parts, etc., the customer must bear customs duties and other related expenses.
Shipping Fee Payment Method	Return shipping fees must be prepaid; we do not accept Cash on Delivery (COD) shipments under any circumstances.

We are committed to providing you with outstanding service support. If you have any questions, please feel free to contact our support team.